Welcome to the help desk. We realize that if you are accessing this portion of the Learning Center, you are
experiencing technical difficulty. To assist in resolving any technical difficulties,
the Learning Center provides three levels of technical support. To find the best
way to resolve your specific concern, please view a
description of the levels of support offered for the Learning Center.
Lost your password?
Click here to recover your password.
Learning Center and Product Frequently Asked Questions
To assist you in finding answers to your questions, we have provided a list of
Frequently Asked Questions (FAQs). These FAQs answer the most
commonly submitted questions to the SciGuides support system and will likely answer
your question. If the FAQs do not address your concern, please access the Learning
Center Help System using the instructions below.
Online Ticket System
You may submit a ticket through our online ticketing system.
Once you have submitted a ticket, you can expect to hear back from us within 48 hours.
You can view the status of your tickets at any time in
My Help Desk.
Technical Phone Support
We know that sometimes you just want to speak with a real person, so The NSTA Learning
Center also provides a support representative to help you assess the problem and find a
solution as quickly as possible.
If your problem is technical in nature, you may contact this our help desk by calling
703-312-9384 between 10:00AM– 6:00PM Eastern M–F. Typically, phone support is available
for minor issues, after looking through the FAQ’s of course, such as forgotten passwords,
installing missing plug-ins, and simple “how-to” scenarios.
If you have problems with the purchase of a product, please contact NSTA’s Service
Central at 703-243-7100.