Level 1: Help
The NSTA Learning Center has two extensive types of online support available
24 hours a day, seven days a week. These two text-based systems are:
Help Desk:
You can access the help page by clicking on the “Help” tab at the bottom of each
NSTA Learning Center page. This will take you directly to information about how to
navigate around the site and where everything is located.
Online FAQ’s:
Here you will find answers to all of the questions that we get on a daily basis.
Level 2: Incident Ticket System
If you are unable to find an answer in our FAQ, or your situation is more significant,
please create an online “incident ticket” to give us more specific insight into the
nature of your problem and better manage an appropriate solution. If you would like
someone to call you back during out normal business hours after submitting a ticket,
please include your phone number and suggest a time to reach you on your Incident Ticket.
To submit an “incident ticket” please click here.
Responses to Submitting an Incident Ticket
Regardless of the severity of the problem, you will receive an email response from NSTA
Learning Center Support staff within 48 hours. This response will give you a series of
steps to follow to correct the issue detailed on the Incident Ticket. In certain cases,
it may be necessary to contact you by phone to resolve the issue.
If necessary, contact will be made during the suggested times you provide us on the Incident
Ticket, which should fall within the normal Support hours (M–F 10:00 AM–6:00 PM Eastern).
Level 3: Phone Support
We know that sometimes you just want to speak with a real person, so The NSTA
Learning Center also provides a support representative to help you assess the problem
and find a solution as quickly as possible. You may contact this individual by calling
703-312-9384 between 10:00AM– 6:00PM Eastern M–F. Typically, phone support is available
for minor issues, after looking through the FAQ’s of course, such as forgotten passwords,
installing missing plug-ins, and simple “how-to” scenarios.