To assist you in resolving any issues, the Learning Center provides three levels of technical support.
1. Online FAQs
To assist you in finding answers to your questions, we have provided a list of Frequently Asked Questions (FAQs).
These FAQs answer the most commonly submitted questions to the Learning Center support system and will
likely answer your question. If the FAQs do not address your concern, please submit
a ticket to the Incident Ticket System following the instructions below.
2. Incident Ticket System
If you are unable to find an answer in our FAQ, or your situation is more significant, please submit an incident ticket to give us more specific insight into the nature of your problem and better manage an appropriate solution. If you would like someone to call you back during our normal business hours after submitting a ticket, please include your phone number and suggest a time to reach you.
Regardless of the severity of the problem, you will receive an email response from the Learning Center Help Desk staff within 48 hours. This response will give you a series of steps to follow to correct the issue detailed on the incident ticket. In certain cases, it may be necessary to reach you by phone to resolve the issue. Contact will be made during the suggested times you provide us on the incident ticket, which should fall within the normal Support hours (M–F 9:00 AM–6:00 PM Eastern).
3. Additional support
We know that sometimes you just want to speak with a real person. If you have problems with the purchase of a product, please contact a member of the e-Learning team at 703-312-9274, between 9:00 AM – 5:00 PM Eastern, Monday – Friday.
You may also contact our technical help desk via e-mail at firstname.lastname@example.org